FAQ

Frequently Asked Questions – Shipping & Policies

Care Instructions

While most pieces are dishwasher safe, hand washing is recommended to extend the life of your pottery.
Please wash all new pottery with warm, soapy water before use.
Avoid stacking items in the sink or exposing them to sudden temperature changes to prevent cracking.

Microwave Use

Most pottery is microwave safe.
Exceptions: Items with gold or Mother of Pearl luster are not microwave or dishwasher safe.

Custom Orders

I am not accepting custom orders at this time.

Shipping Information

Shipping Charges

  • Within Canada: Approx. $15 for a mug

  • USA: Coming soon – please contact me for details

Shipping is added at checkout.
If the actual cost is lower, I’ll refund the difference.
If it's significantly higher, I may contact you with a revised total.

Combined Shipping

Yes! I combine orders and will refund any shipping overages.

Local Pickup / Delivery

Local pickup is available in Osoyoos/Oliver.
Choose the pickup option at checkout to waive shipping, and I’ll contact you to arrange a time.
Please include your email or phone number for coordination.

Shipping Timeline

Orders ship within 3–5 business days of purchase. I aim to dispatch as quickly as possible.

Shipping Destinations

I currently ship within Canada only.
For international orders, please reach out via email.
If an order is declined or returned, I will refund the item minus all shipping costs.

Returns, Refunds & Damages

Damages

If your item arrives damaged, please contact me right away with clear photos of the damage and packaging.
Refunds are only possible with proof of damage.

Lost, Stolen, or Delayed Packages

Once an item is with the postal service, delays, losses, or theft are beyond my control.
Please contact your local post office for assistance.

Refunds & Exchanges

I do accept returns or exchanges if needed – however, the buyer is responsible for all return shipping costs.
Please contact me if you find a maker’s flaw – I’ll happily review and replace or refund the item if appropriate.

Each piece is handmade and unique, and glaze colors may vary depending on lighting and screens. By purchasing from Swiss Miss Mud Hut, you acknowledge the special, one-of-a-kind nature of handmade pottery.