Refund policy

Returns, Refunds & Damages

Damages

If your item arrives damaged, please contact me right away with clear photos of the damage and packaging.
Refunds are only possible with proof of damage.

Lost, Stolen, or Delayed Packages

Once an item is with the postal service, delays, losses, or theft are beyond my control.
Please contact your local post office for assistance.

Refunds & Exchanges

I do accept returns or exchanges if needed – however, the buyer is responsible for all return shipping costs.
Please contact me if you find a maker’s flaw – I’ll happily review and replace or refund the item if appropriate.

Each piece is handmade and unique, and glaze colors may vary depending on lighting and screens. By purchasing from Swiss Miss Mud Hut, you acknowledge the special, one-of-a-kind nature of handmade pottery.